Refund policy

Return & Refund Policy

All items sold in this shop are custom-made and personalized specifically for each customer. Because of the personalized nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your spelling, colors, and details carefully before submitting your order.

Damaged or Incorrect Items

If your item arrives damaged or if you believe there is an error with your order, please contact us within 5 days of delivery.

Damage may occasionally occur during the shipping process. If this happens, we will work with you to resolve the issue promptly.

To help us evaluate the situation, please include:

• Clear photos of the item

• Photos of the packaging (if damaged)

• Your order number

After review, we will determine the appropriate resolution, which may include a replacement.

We are committed to ensuring you receive a high-quality product and will address any verified production or shipping issues.